My boxes came in damaged. How do I get them replaced?

Category: Compliants & Refunds

We apologize for the inconvenience caused by the damaged boxes you received. Although we take every precaution to ensure that your packages are well-packaged and protected during shipping, unforeseen circumstances can sometimes occur.

If you notice that the items you received are damaged, please reach out to your sales manager or send an email to Our team will promptly review your request and work towards resolving the issue as quickly as possible.

To help us better understand the situation, please provide us with the following details:

  • Your order number
  • A comprehensive description of the damaged item(s)
  • High-quality photos of the damage.

The more information you can provide us, the better we can assist you.

Tag: product damage

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