Is it possible to cancel my order?

Category: Order

We understand that sometimes you may need to cancel an order. If you have not yet approved the final proof, you can cancel your order by simply reaching out to your dedicated sales manager. And we will refund a portion of the payment based on the actual situation.

Please note that once you have given your approval for the final proof, your order will automatically progress into mass production. At this point, it will not be possible to make any changes or cancellations to your order.

Anyway, we recommend that you carefully review all proofs and confirm that you are completely satisfied with the design and details of your packaging before giving your final approval.

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