Help Center & FAQs

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Everything you may want to know about your orders.

What is the status of my order?

We understand that it can be important to stay up-to-date on the status of your order. To get the latest updates, you can either contact your dedicated sales manager or reach out to our general helpline at +1-882-462-7773.

Your Product Specialist will have the most detailed information on your order and will be able to provide you with personalized updates. Alternatively, you can contact our general helpline for more general information or if you are having trouble reaching your Product Specialist.

We want to make sure that you always feel informed and in control of your order. So, please do not hesitate to reach out to us at any time if you have any questions or concerns about your order. We are always here to help!

What is the MOQ (minimum order quantity) at Bijoux Packaging?

Our minimum order quantity (MOQ) is determined by the cost of tooling and factory setup required to produce your custom packaging. We have set these MOQs (shown in the following table) to help our customers save on costs.

Going below the MOQs listed below may not be cost-effective. For example, 500 pcs of lithography-printed corrugated boxes will cost the same as a lower quantity of 100 boxes due to setup fees being charged for each production run.

However, in case you are needed, our MOQ is negotiable in most cases but normally with a higher unit cost.

To learn more about cost optimization, please refer to our packaging guide.


Packaging Products (by type) Minimum Order Quantity (MOQ)
Rigid Boxes 500 pcs
Folding Cartons 1,000 pcs
Corrugated Boxes 500 pcs
Kraft Boxes 500 pcs
Paper Bags 500 pcs
Sleeves 500 pcs
Labels & Stickers 1,000 pcs
Stand-Up Pouches 1,0000 pcs
Mylar Bags 1,000 pcs

What is the duration for order completion?

The duration required to fulfill an order relies on the length of your project, which is determined after your initial packaging consultation with our Product Specialist. Since each project has unique requirements, it is challenging for us to estimate the precise time needed to complete your order from beginning to end.

However, we can provide you with estimated time frames for your reference, even though each project’s duration may vary.

Here are the approximate time frames for the following packaging types:

Tuck-in boxes: 5-8 days

Cardboard boxes and tubes: 7-10 days

Blisters & Mylar bags: 15-20 days

What are the ways to request a quote from us?

We strive to provide the best service possible and have made it easy for you to request a quote from us.

You can contact us directly by:

* calling our toll-free line at +1-882-462-7773;

* speaking to us through our live chat;

* or sending an email to

Please keep in mind that our direct lines of contact are available Monday to Friday from 9:00 AM to 6:30 PM EST (UTC +8).

It doesn’t matter if you reach out to us outside of these hours. You can still request a quote using these methods, and our sales representative will respond the next business day.

What are the steps involved in getting my packaging produced?

Since each project has unique requirements, the process of getting your packaging made will vary accordingly.

However, our typical process consists of the following stages:

  1. Preliminary Communication (to ensure our services are fully covering your packaging needs)
  2. Quotation (You may want to compare the prices with other suppliers)
  3. Packaging Files Preparation (For detailed file information, you can jump to this blog to see the “2023 Ultimate Guidance on Custom Packaging Artwork Design Files”)
  4. Sampling and Prototyping ( We offer free samples, but you will need to pay for the shipping cost.)
  5. Pre-press & Color Proof
  6. Mass Production
  7. Shipping and Fulfillment

If you require more detailed information about our process or what it would be like to work with us, please get in touch with us at

What information should be included when I send a quote request?

When filling out the form or adding products to your quote, please be prepared to provide several information about your packaging needs to save time.

* the style of packaging

* quantity (refer to our minimum order quantities)

* dimensions

* print information

Our sales representative will get back to you in 24 hours. However, please note that during peak periods, our response time may extend to 1-2 business days.

Alternatively, you can fill out our request for a quote form or add the products you are interested in from our website to your quote request. (You can also click here to fill out the quote form.)

If you are satisfied with the quote, place your order with us and provide us with any additional information we may need to fulfill your order.

Is it possible to cancel my order?

We understand that sometimes you may need to cancel an order. If you have not yet approved the final proof, you can cancel your order by simply reaching out to your dedicated sales manager. And we will refund a portion of the payment based on the actual situation.

Please note that once you have given your approval for the final proof, your order will automatically progress into mass production. At this point, it will not be possible to make any changes or cancellations to your order.

Anyway, we recommend that you carefully review all proofs and confirm that you are completely satisfied with the design and details of your packaging before giving your final approval.

Is there an option for rush orders?

At our packaging company, we understand that there may be times when you require your order to be completed more urgently than usual. As such, we may be able to accommodate rush orders, depending on our current seasonality and packaging capacities.

We advise that you contact our sales manager to discuss your requirements and to check for our current availability. We will be able to provide you with the most up-to-date information on whether we can fulfill your order within your desired timeframe.

Please note that rush orders may be subject to additional fees and that our team will work closely with you to ensure that your packaging is produced to the highest standards and delivered to you on time.

Can I alter the design after placing the order?

We understand that changes may need to be made to the design of your packaging even after you have placed your order. However, once you have approved the final proof, it may not be possible to make any further design changes as your order may have already moved into mass production.

If you do need to make changes to your design at this stage, we recommend that you contact us as soon as possible. Depending on the progress of your order, it may be possible to stop the production process early and resubmit a new design.

Please be aware that additional charges may apply as restarting the production process can involve additional time and resources.

Can I modify the order quantity?

Absolutely! If you would like to modify the quantity of your order and you have not yet approved the final proof, simply get in touch with your dedicated sales manager as soon as possible.

We will work with you to adjust your initial quotation based on the changes you wish to make, and we will send you a new quotation for your approval.

However, please bear in mind that if you have already given your approval for the final proof and your order has moved to mass production, we will not be able to accommodate any changes to the order quantity.

How can I make changes to my recently placed order?

If you need to make a change to your recently placed order, simply contact your dedicated Product Specialist. As long as your order has not yet been submitted to mass production, we will do our best to accommodate any requested changes.

It is important to note that any modifications to the artwork or order specifications must be made before you approve the final proof. If you do need to make a change or cancel your order after final proof approval, please notify us as soon as possible. We may be able to stop production early, but keep in mind that more complex changes could incur additional fees.

Our goal is to ensure that you are completely satisfied with your order. So, please do not hesitate to contact us with any questions or concerns. We are here to help you every step of the way!

Will I receive proof for my order?

Yes, before we begin mass production of your custom packaging, our Pre-press Team will conduct a thorough review of your artwork to ensure that there are no errors. Once they have completed their review, we will send you a final proof to approve before we proceed with manufacturing.

This final proof serves as your last opportunity to review and make any necessary changes to your artwork and order specifications. We highly recommend that you carefully review the final proof to ensure that everything is correct and to your satisfaction.

Please note that any changes requested after the final proof approval may result in additional fees and/or delay in production time. Therefore, we advise that you take your time to review the final proof before approving it.

Printing & Design

Can you help design my artwork on your box template since I am not good at computer work?

Certainly, we would be more than happy to assist you with designing your artwork on our box template, especially if you are not proficient in computer work. Our team of experienced designers can collaborate with you to create an exceptional design that aligns with your branding objectives.

To get started, we would appreciate it if you could share with us your branding ideas and any specific design preferences you have in mind. Also, please provide us with any high-resolution images or logos you want to incorporate into the design.

Our team will work closely with you to ensure that the final design meets your expectations and accurately represents your brand. We are committed to delivering high-quality designs that will make your product stand out from the competition. Please don’t hesitate to reach out to us with any questions or concerns you may have.

Can you print inside the boxes?

Certainly! We offer the option to print on the inside of any of our corrugated box styles, including Mailers, Shipping Boxes, and Tuck Tops (which is a secret menu product!). However, please note that our Product Boxes are currently limited to printing on the exterior only.

You can easily design the inside of your custom boxes using our online box designer tool. For Shippers and Tuck Tops, we require both the interior and exterior 2D dieline templates to set up your order as a custom order. If you prefer to build on a 2D Illustrator template instead of our free 3D box design tool, you can also submit designs this way for our Mailer boxes.

If you have any questions or need assistance with designing the inside of your boxes, our team is happy to help!

How do I know if my artwork is printable?

Our Prepress team is committed to ensuring the technical integrity of your custom box design. They will thoroughly review it for any potential technical issues such as low resolution, blurriness, splits, thin lines, and bleeds. If any issues are found, they will be noted in the proof for your attention.

If you have difficulty addressing any printing concerns noted in the proof, our Prepress representatives will be glad to assist you. However, it’s important to note that our team does not proofread for spelling or grammar errors, nor do they provide any subjective feedback on design content.

What are the artwork guidelines and file requirements?

To ensure the best possible print quality, it’s recommended that you use AI or PDF file formats and work in CMYK color space rather than RGB.

All text in the design should be converted to curves, and black elements should be set to 100% K value for rich and consistent black color. It’s important not to flatten or change the dimensions of the design, and avoid indicating the template lines (die line).

All images and patterns should be embedded in the file to avoid missing or low-quality images.

If you plan to use surface treatments such as UV, foiling, or emboss/deboss, please vectorize the elements to ensure accurate representation.

To get a full picture of custom packaging artwork design file requirements, please see our ‘2023 Ultimate Guidance on Custom Packaging Artwork Design Files’.

Products & Services

Do you use eco-friendly materials?

Yes, we do!

At Bijoux Packaging, we prioritize sustainability and are always looking for ways to reduce our customers’ environmental impact. We understand the importance of creating a greener future, which is why we constantly challenge ourselves to find new eco-friendly packaging options for our customers.

Most of our paperboard and cardboard materials are made from recyclable content and can be fully recycled. However, it’s important to note that certain coatings or special options added to your packaging can make it harder to recycle and less sustainable. To ensure your packaging remains as sustainable as possible, we recommend speaking with our Packaging Experts for expert advice and help in planning your packaging.

What packaging products can I get from Bijoux Packaging?

Thank you for your interest in Bijoux Packaging! We offer a variety of packaging types and styles specifically designed for the jewelry industry. Our product offerings include Folding Cartons, Corrugated, Rigid, Bags, Displays, Inserts, Labels & Stickers.

We’re proud to say that all of our packaging products are made with sustainability in mind. We understand the importance of reducing our environmental impact, and that’s why we’re constantly exploring new ways to make our products more eco-friendly.

If you don’t find an ideal packaging solution or don’t know how to get a suitable packaging on our website, don’t worry – our team of packaging experts is here to help! Simply contact us directly at and we’ll be more than happy to assist you in finding the perfect packaging solution for your needs.

How to customize my own brand packaging from here?

To customize your own brand packaging in Bijoux Packaging, you can follow 8 steps:

  1. Visit the Bijoux Packaging website and browse our product offerings to find the packaging option that best fits your needs.
  2. Once you have selected the packaging option, fill out the form on every product page to ask for a quote or tell us your needs directly through web live chat.
  3. You will be prompted to upload your brand logo or design, along with any specific colors, fonts, or other design elements you want to incorporate into your packaging.
  4. Next, select the packaging size, quantity, and any other relevant details for your order.
  5. Review your design and order details to ensure accuracy, and then proceed to checkout.
  6. Once your order is submitted, Bijoux Packaging will work with you to finalize the design and provide a proof for your approval.
  7. After you approve the proof, Bijoux Packaging will begin production of your customized packaging.
  8. Your custom packaging will be shipped to you, ready for use in promoting your brand.

It’s important to note that customization options and processes may vary depending on the specific packaging option you choose, so be sure to carefully review the instructions and guidelines provided by Bijoux Packaging throughout the customization process.

Pricing & Payment

How can I pay?

We offer a range of payment methods to choose from, including PayPal, T/T (Telegraphic Transfer), wire transfer, Western Union, and Alibaba online payment, among others.

What choices affect my pricing?

When it comes to pricing for your custom packaging order, there are several factors to consider.

  • The size and style of your box
  • The amount of ink coverage
  • The material of the box
  • The quantity of boxes ordered

These factors can all affect the final price. It’s important to note that higher quantities often come with bulk savings, and custom orders of 5,000 or more may be eligible for volume discounts.

Besides, the price may also be affected by the colors.

If you are printing with CMYK, the number of colors you use will not affect the price of your packaging. So, feel free to use as many colors as you’d like! However, if your design requires PMS (PANTONE® Matching System) colors, additional charges will apply for each PMS color you choose to use. Our team can help you understand the impact of color choices on the overall price of your order.

If you have any other questions about pricing or how your choices can impact the cost of your order, our customer support team is always ready to assist you.


Are you able to send my packaging to multiple locations?

Absolutely! We understand that some customers may need their orders delivered directly to their fulfillment centers, while others may only need a smaller quantity shipped to their own location. Whatever your specific requirements may be, we’re happy to create a customized shipping plan that meets your business needs. Just let us know what you need and we’ll take care of the rest!

What shipping methods do you offer and what’s the shipping turnaround time?

We provide a diverse array of shipping options, which include expedited air shipping (via DHL/UPS) with an estimated delivery time of 3-5 days, train shipping (EU only) that typically takes 20-25 days, fast sea shipping that also takes 20-25 days, and standard ocean shipping which has a delivery window of 35-40 days.


What’s your sample turnaround time?

Our sample turnaround time is typically 2-3 business days from the time your request is received. However, this timeline may vary depending on the complexity of your packaging design and the current workload of our production team.

If you have a specific deadline or urgent request for a sample, please let us know and we will do our best to accommodate your needs. Our customer support team is always available to answer any questions or concerns you may have about our sample process or any other aspect of our custom packaging services.

Please note that while our samples are free, customers are responsible for covering the cost of shipping.

Can I get free samplings before mass production?

For standard packaging stocks, the samples are free of charge, However, we need to charge a shipping fee of $30 since we are shipping from China by air.

For customized packaging cases, we need to charge a sample fee of $30-$100 (depending on the packaging type and custom printing requirement). This is because it makes time and incurs manufacturing costs to custom-make a sample packaging product, even a blank one, When you place a larger order, we can credit the cost of the samples towards that purchase.

Compliants & Refunds

My boxes came in damaged. How do I get them replaced?

We apologize for the inconvenience caused by the damaged boxes you received. Although we take every precaution to ensure that your packages are well-packaged and protected during shipping, unforeseen circumstances can sometimes occur.

If you notice that the items you received are damaged, please reach out to your sales manager or send an email to Our team will promptly review your request and work towards resolving the issue as quickly as possible.

To help us better understand the situation, please provide us with the following details:

  • Your order number
  • A comprehensive description of the damaged item(s)
  • High-quality photos of the damage.

The more information you can provide us, the better we can assist you.

Can I get a refund if my products are defective or have quality issues?

At our company, we strive to ensure that our clients are always satisfied with their orders. While we understand that mistakes can happen during the manufacturing process, we want to assure you that we will work with you to resolve any issues that may arise.

Since our paper tube packaging is custom-made, we cannot accept returns. However, we do offer a variety of solutions to ensure your satisfaction. If you are not happy with your order, we will assess your case on an individual basis and work with you to determine the best course of action. This can include re-production of the order, offering a partial refund, or finding another solution that meets your needs.

Other questions?

You might want to fill out the following form to ask other questions or ask for a quote.

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